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New Customer Account Setup
To set up your account with us we would need you to complete the following forms and requirements:
- Completed customer request form.
- W9 Form / W8 within US/ GST-HST for CA / for International any local government document supporting legal name
- Tax exempt resale certificate
- Desired payment terms form.
- Withholding tax certificate
Once completed, kindly send the following requirements at dfr-ga-con-parts@doverfoodretail.com. To help you track this account setup request, kindly copy our Parts One Web Team at infoparts@doverfoodretail.com.
Our team will get back to you within 48 hours for the status of your account set-up.
Training Packet/Materials
- Parts One Store Guide_ Browsing Categories & Searching for Parts
- Parts One Store Guide_ Forgotten Password
- Parts One Store Guide_ Placing an Order with a PO#
- Parts One Store Guide_ Signing Up for a Parts One Store Account
- Parts One Store Guide_ Submitting Your Feedback to Us
- Parts One Store Guide_ Tracking your Order with a PO#
- Parts One Store Guide_ Using your Wishlist
Invoice + Billing
Our team sends invoices to our customers through email, mail, and through the portal.
Here are some of the Frequently Asked Questions regarding Invoice/ Billing:
- How can I get invoice for a specific PO number?
- `To request an invoice for a specific PO number, please email hpx-ar@doverfoodretail.com.
- The invoice(s) I received is over the PO total. Can you please address?To resolve this concern, we need to verify first the difference between PO and the invoice(s). After the findings, we redirect it to the appropriate division to correct it on the system.
- Please email hpx-ar@doverfoodretail.com so our team will assist you to address this issue.
- Can you please provide a Proof of Delivery (POD) for invoice XXX?
- For POD requests, please email our A/R dept hpx-ar@doverfoodretail.com.
- We are tax exempt. Why is there tax on this invoice?To resolve this concern, we would be requesting you to provide the certificates for all territories you are exempt in -- not just the ship-to state for the invoice queried. Once we receive your tax exemption packet, we then forward it to our tax accountant team for verification and do necessary corrections to address this concern.
- Please email hpx-ar@doverfoodretail.com so our team will assist you to address this issue.
If you have any more questions about the invoice that was sent to you, please contact the Accounts Receivable department at hpx-ar@doverfoodretail.com.