Blog

Change Password

To change your password:

1. go to https://www.partsonestore.com/login and click Forgot Password.
2. Enter your email address when prompted and then click Recover.
3. An email with the link to reset your password will be sent to your email address.
4. Once you click the link you will be redirected to the Password Recovery page where you input your new password.
5. Click Recover

Update Login Information

To update your log in information, click My Account located at the upper right corner of the Parts One page. You can update your personal details like username, address, contact information and others on this page. To update email address contact Parts One support for further assistance.

Coming Soon..

New Vendor Setup

To set up new vendor account, you may email us at dfr-ga-con-parts@doverfoodretail.com

We will need some information and forms completed to begin an account set up request for your company. Please provide the following:

• Completed customer request form
• W9 Form
• Tax exempt resale certificate (if applicable) 
• Desired payment terms
• Withholding tax certificate

New Customer Setup

Returns Policy

SHIPMENT OF GOODS / RETURN OF GOODS. Every effort will be made to ship the goods on the scheduled shipment date and to maintain production schedules consistent therewith provided however, PartsONE shall not be liable for any claims or consequential damages arising from the failure to meet any scheduled shipping dates.

• If Buyer refuses shipment of any standard catalog products under an acknowledged order and those products are consistent with that order and are not delivered damaged or defective, then Buyer will be responsible for
  • return shipment of the products to PartsONE in original shipping containers;
  • (ii) return freight to PartsONE prepaid by Buyer; and
  • (iii) a restocking charge to be determined by PartsONE of not less than twenty-five percent (25%) of the sales price.
• Buyer assumes the risk of any return shipment damage or loss, the cost of which will be assessed by PartsONE and added to the restocking charge.
• New and used parts sold by PartsONE can be returned no later than 90 days from the date of purchase, and are subject to a restocking fee of not less than twenty-five percent (25%) of the sales price.
• No custom, fabricated or painted products of catalog items may be returned to PartsONE for credit unless those products are not consistent with an acknowledged order or they are defective.
  • If they are defective, PartsONE reserves the right to cure the defect at the ship-to location.
  • Costs for special packaging and/or handling requested by Buyer will be billed to Buyer.
• Shipping terms are specified on the face of PartsONE quotation and/or price list, as applicable. Unless otherwise specified by Buyer in writing, PartsONE shall select the method of shipment and direct shipment of materials to the specified delivery address of Buyer.
• In the event of any general freight increase or any governmental ruling or regulation that results in increased freight costs, PartsONE may, without any advance notice, invoice Buyer for such additional costs.

Request for RMA for returns

Return Merchandise Automation (RMA) may be processed for incorrect orders, order replacement, cancellation of orders and credit memo. You may request for RMA by calling our customer representatives at 844-4797278 or email us at orderparts@doverfoodretail.com and orderparts@hillphoenix.com.

Edit or cancel orders 

To change or cancel your order you may call 844-4797278 or email us at orderparts@doverfoodretail.com/ orderparts@hillphoenix.com.

Please take note that orders cannot be cancelled once it’s already shipped by our fulfillment team. If you wish to return your ordered parts, you may call or email us.

Returns are subject to 25% restocking fee.

Track Requests 

To track your requests you may call 844-4797278 or email us at orderparts@doverfoodretail.com/ orderparts@hillphoenix.com and a customer representative will assist you.